Welcome to the Truth@Life Blog Site by Curtis Songer


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There are 5 threads of thought in this blog site:
1. Church Stuff - things pertaining to the evangelical Christian Church of today
2. Leadership Corner - concepts on management & leadership
3. Two Becoming One - principles of marriage enrichment
4. Train Up a Child - principles of parenting
5. Personal Thoughts - my mental ramblings on how God is growing me

I highly recommend you find an entry on one of these topics that interests you and click on that label at the end of that entry. It will bring up all the entries on that particular category. And be sure to check out the great web site links in the lower right corner of this page - Enjoy!

Tuesday, April 23, 2013

Chick-fil-A's Views

Chick-fil-A's views on developing employees, developing future leadership, creating customer loyalty, and being innovative are leading edge and producing extremely successful results. Chick-fil-A has reported their 42nd consecutive year of sales growth and the restaurants aren’t open Sundays. Dan Cathy, the company’s COO states, “Our sole source of capital is customers. That’s it. It doesn't really matter if we are talking about restaurants or any other industry." Dan Cathy is correct. Customers are every business’s sole source of capital. Every team member and every contributor inside your organization directly impacts your organization’s relationship with your customer. The culture of true customer service and creating customer loyalty is in Chick-fil-A’s heritage. What does your organization need to do or do differently in order to create an organizational value of exceeding your customer expectations and creating a loyal relationship? Have you ever quantified the financial benefit to your organization? If you or someone in your organization could use assistance in answering these questions, call 248-396-6255 or email me at curtis.songer@gmail.com for a free consultation. If you receive value from these blogs, please consider donating to keep this blog site up and running. This ministry cannot continue without the generous donations of its readers. Just click on the "Donate" button in the upper right. For more info on help I can provide check out http://truthatlife.com/ or email me at curtis.songer@gmail.com